Mansfield, OH

Relentless Recovery has an immediate opening for a Senior Lot Technician.

Job Description:

  • Keep track of appointments, delivery times, and transport information
  • Complete Appointment Logs, Transport Logs, spreadsheets and Qualify Cars
  • Operate the Customer Service window, completing Customer Property Pick-ups and Redemptions
  • Service all incoming calls from Customers, Clients, Vendors and Lienholders with excellent customer service and resolution skills
  • Set appointments for redemption and personal property pick-up
  • Record daily deliveries and shipments to reconcile inventory
  • Use software to monitor demand and document characteristics of inventory
  • Use designated machinery to cut keys for vehicles
  • Assist and support the Lot Technicians when needed


  • High School diploma or equivalent required
  • 1-2 years’ relevant customer service experience – automotive field, warehouse, recovery or collections preferred
  • Strong MS Office (Outlook, Word, Excel) knowledge with good computer and keyboarding skills with the ability to maneuver in a Windows based environment
  • Working knowledge of the repo process, account handling, and vendor communication preferred
  • Have a familiarity with collection and lienholder processes, filings, and documentation highly desired
  • Detail oriented and the ability to multi task
  • Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
  • Exceptional interpersonal skills, professional, courteous with excellent oral and written communication skills
  • Ability to work with a diverse customer and workforce population
  • Assertive individual with effective investigative and follow up skills
  • Willingness to work overtime as needed
  • Achieve deadlines and prioritize workload for adherence to strict time deadlines
  • Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
  • Work and communicate well with other internal departments (Account Executives, Quality Collateral Agents, and the Accounting Team.

Physical Requirements:

  • Ability to sit or stand long periods throughout the day
  • Use a computer and telephone
  • Able to communicate verbally and in writing

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