Norwalk, OH 44857
Salary: $10.00 to $12.00 /hour

Relentless Recovery, Inc.has an IMMEDIATE opening for a Senior Lot Technician to manage our Norwalk and Elyria Lot Locations.


• Keep track of appointments, delivery times, and transport information

• Complete Appointment Logs, Transport Logs, spreadsheets and Qualify Cars

• Operate the Customer Service window, completing Customer Property Pick-ups and Redemptions

• Service all incoming calls from Customers, Clients, Vendors and Lienholders with excellent customer service and resolution skills

• Set appointments for redemption and personal property pick-up

• Record daily deliveries and shipments to reconcile inventory

• Use software to monitor demand and document characteristics of inventory

• Use designated machinery to cut keys for vehicles

• Assist and support the Lot Technicians when needed


• High School diploma or equivalent required

• 1-2 years’ relevant customer service experience – automotive field, warehouse, recovery or collections preferred

• Strong MS Office (Outlook, Word, Excel) knowledge with good computer and keyboarding skills with the ability to maneuver in a Windows based environment

• Working knowledge of the repossession process, account handling, and vendor communication preferred

• Have a familiarity with collection and lienholder processes, filings, and documentation highly desired

• Detail oriented and the ability to multi task

• Must be extremely organized be able to stay on track for upcoming time sensitive deadlines

• Exceptional interpersonal skills, professional, courteous with excellent oral and written communication skills

• Ability to work with a diverse customer and workforce population

• Assertive individual with effective investigative and follow up skills

• Willingness to work overtime as needed

• Achieve deadlines and prioritize workload for adherence to strict time deadlines

• Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment

• Work and communicate well with other internal departments (Account Executives, Quality Collateral Agents, and the Accounting Team.

Physical Requirements:

• Ability to sit or stand long periods throughout the day

• Use a computer and telephone

• Able to communicate verbally and in writing

Lift up to 45 lbs

Bend, squat, extend if necessary

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