Reviewed Carefully
Every submission is routed for review so the right details reach the right team.
Secure Intake
The embedded complaint form keeps the process organized and easy to complete.
Timely Follow-Up
Complete information helps our team investigate faster and respond with clarity.
Complaint Resolution
We're here to
make it right.
If something about your recovery experience was not handled with the care, safety, or professionalism you expected, tell us what happened. Our team reviews complaint submissions and works toward a clear resolution.
What This Form Covers
Tell us where the experience fell short.
The complaint form is best for issues related to the recovery, property handling, staff interaction, appointment process, or personal items connected to a recovered vehicle.
Vehicle Damage
Report damage to a vehicle that you believe occurred during the recovery process.
Property Damage
Submit concerns about property damage where recovery activity occurred.
Personal Items
Tell us about missing, damaged, or expired property stored in the vehicle.
Staff Interaction
Share details about a negative interaction with a Relentless team member.
Keys
Document a problem with keys connected to your vehicle or appointment.
Scheduling
Report difficulty scheduling an appointment or completing a retrieval step.
Expired Property
Submit concerns around personal property expiration or pickup timing.
Other Concern
Use the form for any related issue that needs documented review.
Before You Start
A few details help us move faster.
You can submit the form with the information you have now. The more specific the details, the easier it is for the team to review what happened.
- Incident date, location, and approximate time.
- Your name, contact information, and preferred follow-up method.
- Vehicle details, account reference, or VIN when available.
- Photos, receipts, or documentation that supports the complaint.
Need help retrieving a vehicle or collecting personal property instead?
Submit Your Complaint
Complete the secure intake form below and our team will begin review.
What Happens Next
A clear process from submission to follow-up.
This section sets expectations for the review process without overpromising. It gives the page a more professional service experience while keeping the operations team in control.
Submit Details
Use the form to explain the concern and include any supporting information.
Initial Review
The appropriate team reviews the submission and identifies next steps.
Follow-Up
Relentless may contact you for clarification, documentation, or next steps.
Resolution
The team documents the outcome and works toward a professional resolution.
Need a retrieval appointment instead?
If your goal is to schedule vehicle retrieval, claim personal property, or coordinate a release, use the retrieval scheduling path.